Water damage restoration in Toronto & Mississauga, 24/7 — handled by humans.
A flooded basement or a burst pipe. A death, a crime scene or a biohazard no family should have to face. A real person answers, a trained crew is on the way from Toronto in about an hour, and we treat your home — and the people in it — with care.
- Arrival in ~60 min across the core GTA
- IICRC-certified · bloodborne-pathogen trained
- Direct billing with your insurer
- Fully insured · WSIB covered
Get emergency help now
Tell us what's happening. A real person from our team will call you right back — day or night.
Two things we do best: water and trauma.
Whatever happened, one careful team responds, cleans up and puts the space back together.
Water damage restoration
Flooded basements, burst pipes, sewage backups and leaks from the unit above. Extraction, structural drying, mould prevention and rebuild — documented for your insurer.
Water damage servicesTrauma & biohazard cleanup
Crime scenes, suicides, unattended deaths, blood and bodily fluids, needles and hoarding. Trained technicians, licensed biohazard disposal and complete discretion.
Trauma cleanup servicesWater, trauma, fire, smoke or mould — we clean it up and put everything back.
Emergency response, drying, trauma and biohazard cleanup, fire & smoke cleanup and full restoration, from one careful team.
Trauma & Crime Scene Cleanup
Blood, bodily fluids, suicide and crime scenes — cleaned safely and discreetly.
Learn moreBiohazard Cleanup
Needles and sharps, infectious contamination, unattended deaths and hoarding.
Learn moreWater Damage Restoration
Leaks, burst lines, overflowing appliances, a ceiling that suddenly drips.
Learn moreFire & Smoke Damage Restoration
After a fire, there's the fire damage — and then there's the soot, the smoke odour and the water left behind by firefighting.
Learn moreBasement Flood Cleanup
Heavy summer storms, spring thaw, a failed sump pump or a backed-up floor drain — GTA basements flood for a lot of reasons.
Learn moreBurst Pipe & Water Leak Repair
A frozen pipe in January, a failed PEX fitting, a supply line under the sink that finally lets go.
Learn moreSewage Backup Cleanup
Sewage is Category 3 water — it carries bacteria and viruses that can make your family sick.
Learn moreMould Remediation
Mould is almost always a moisture problem first.
Learn moreStorm & Flood Damage
Flash floods, wind that lifts shingles, ice dams that push water under the roof.
Learn moreCondo Water Damage
In a condo, a leak is never just your problem.
Learn moreInsurance claims, handled
Photos, moisture logs and a clear scope — we work directly with your adjuster.
How it worksWhat Toronto & GTA homeowners say about us
Five-star reviews from people we have helped after water damage, trauma and biohazard emergencies. Read every review on Google →
“After our basement flooded, I honestly thought we'd lose everything. StepCare Restore extracted the water, dried the structure properly and saved most of our belongings and flooring. They gave us honest advice, worked around our schedule and got us back to normal much faster than expected.”
“What I liked most was the communication. They explained the water damage restoration plan, the timeline and what to expect each day, and they kept every promise. No surprises, always on time, and respectful of our home. The place dried out perfectly.”
“StepCare Restore clearly knows trauma and biohazard cleanup. They arrived in full protective gear, followed a clear process and explained each step before starting. Everything was cleaned, sanitized and disposed of properly. We felt safe in our own home again.”
“I called late in the day and the crew was on site fast. They handled the biohazard cleanup, odour removal and sanitizing, then did a final check with us before leaving. The space was spotless and safe. Real experts.”
“We needed a biohazard cleanup handled quietly, and StepCare Restore did exactly that. Discreet arrival, no fuss, and kind during a very hard time. It's rare to find a team this skilled and this respectful.”
Had an emergency we helped with? A short review helps the next family in the GTA find a crew they can trust.
Real work from our crew — not stock photos
Photos and video from our crew's containment and restoration work. See all projects →
Basement flood restoration: flood cut and structural drying
Flooring out, drywall flood cut, LGR dehumidifiers drying the structure.
See the project
Commercial high-ceiling restoration with aerial lifts
Boom and spider lifts reaching roof decks and ceilings after water damage.
See the project
▶ VideoAttic mould remediation
Technician in full PPE treating mould on attic roof sheathing.
See the projectFrom the first call to a dry, finished room.
You reach us
Call or send the form. A real person picks up, day or night, and tells you exactly what to do while we're on the way.
We arrive fast
Crews dispatched from Toronto, typically on site in about 60 minutes across the core GTA.
We assess & explain
Moisture mapping and a clear, written plan before work starts. No surprises, no jargon.
We dry it right
Extraction, commercial drying and daily readings until your home meets dry standard.
We put it back
Repairs and finishing so it feels like home again — with documentation for your insurer.
“We protect the homeowner standing in three inches of water at 11 p.m. That moment is the whole reason we exist.”— THE STEPCARE PROMISE
- A human answers. Always.No phone trees, no call centre scripts. Someone who knows restoration, 24/7.
- We tell you the truth.What can be saved, what can't, and what it will cost — before we start.
- Careful, not rushed.We dry to measured standards, not guesses, and we treat your home like our own.
- Less stress with insurance.Photos, moisture logs and scope documented for your adjuster, and direct billing where possible.
Serving Toronto, Mississauga and the Greater Toronto Area
Our crews and drying equipment are staged in Toronto, so we can reach most of the GTA in about an hour — any time of day or night.
Helpful before, during and after
Plain-English guides for GTA homeowners, landlords and property managers. Free to read, print and share.
The First Hour After a Water Leak: A GTA Homeowner's Checklist
A calm, step-by-step checklist for the first hour after a leak, burst pipe or flooded basement in Toronto, Mississauga and the GTA. Printable, free to share.
Read the guide 8 min readDoes Home Insurance Cover Water Damage in Ontario? A Plain-English Guide
Sudden vs. gradual, sewer backup, overland flood endorsements, and how claims work in Ontario — explained in plain English by a GTA restoration company.
Read the guide 9 min readWhy GTA Basements Flood — and What Actually Prevents It
Sewer backup, overland water, failed sump pumps and foundation seepage: why GTA basements flood and the upgrades that actually prevent it.
Read the guide 8 min readCondo Water Damage in Ontario: Who Pays, Who Fixes What
Water came from the unit above — or went into the unit below. A plain-English guide to how responsibility usually splits between Ontario condo owners, corporations and insurers.
Read the guide 6 min readBuilding Water Emergency Plan: A Free Template for Property Managers
A free, practical water emergency plan template for GTA property managers, condo boards and facility teams — shut-offs, contacts, first-hour steps and documentation.
Read the guide 9 min readWater Damage Restoration Cost in Toronto & the GTA (2026 Price Guide)
How much water damage restoration costs in Toronto, Mississauga and the GTA in 2026: typical price ranges by job size, what drives the price, a sample estimate, and how insurance fits in.
Read the guide 7 min readMould Remediation Cost in Toronto & the GTA (2026)
What mould remediation costs in Toronto, Mississauga and the GTA in 2026 — by area and location (bathroom, basement, attic), what affects the price, testing, and when insurance helps.
Read the guide 6 min readHow Long Does It Take to Dry a Flooded Basement?
A flooded basement usually takes 3–5 days to dry with professional equipment. What affects drying time, how dry is measured, and the mistakes that lead to mould — for GTA homeowners.
Read the guideQuestions homeowners ask us
How fast can you get to my home?
Our crews are dispatched from Toronto. Across Toronto, Etobicoke, Mississauga, North York and most of the core GTA we typically arrive in about 60 minutes, 24/7. Further areas like Markham, Richmond Hill or Burlington may take a little longer depending on traffic and weather.
Do you really answer at 3 a.m.?
Yes. Water doesn't wait for business hours and neither do we. A real person from our team responds 24 hours a day, 365 days a year.
Do you work with my insurance company?
Yes. We work with Ontario insurers every week, document everything your adjuster needs (photos, moisture readings, a written scope) and can bill your insurer directly.
Are your technicians certified?
Our technicians are IICRC-certified and follow IICRC standards for water damage (S500) and mould remediation (S520). We're fully insured and WSIB covered.
What areas do you serve?
We serve Mississauga, Toronto, Brampton, Oakville, Etobicoke, North York, Scarborough, Vaughan, Markham, Richmond Hill, Milton, Burlington, Caledon, Halton Hills, Hamilton, Pickering, Ajax, Whitby, Oshawa, Newmarket, Aurora, Kitchener, Waterloo and surrounding communities across the GTA and Waterloo Region.
How much does water damage restoration cost?
Every job is different — it depends on how much water, what kind, how long it sat and what materials are affected. We give you a clear written scope before we start, and most sudden water damage is covered by home insurance.
Water where it shouldn't be?
The first hours matter most. Reach a real person now — day or night.