A restoration partner that makes property managers look good
Your phone rings at 2 a.m. because water is coming through a ceiling on the 9th floor. You need a crew that answers, shows up, keeps residents calm, and sends you the documentation your board and insurer will ask for. That's the whole job, and it's exactly what we built StepCare Restore to do.
- Priority dispatch for registered buildings
- Per-unit moisture logs and photos
- Daily status updates to management
- Direct billing to insurers where possible
Talk to our commercial team
Active loss? Call us now. Planning ahead? Register your buildings — it's free.
How the program works
Free building registration
Tell us your buildings, site contacts, riser and shut-off locations, access and elevator rules. When something happens, our crew arrives already knowing the building.
Priority response
Registered buildings go to the front of the queue, 24/7. One number for your whole portfolio.
Resident-friendly crews
We explain what's happening to residents in plain language, protect hallways and elevators, and respect building hours.
Documentation your board will read
Origin of loss, affected units, moisture readings and photos, organized by suite. Ready for chargeback decisions under your declaration and bylaws.
Straight answers on cost
Written scopes before work, no surprise add-ons, and clear separation of common-element, standard-unit and owner-improvement work.
Beyond water
Mould remediation, sewage backup, fire and smoke, and storm damage — the same team and the same reporting.
Free resources for your buildings
Share these with residents and staff: Condo water damage in Ontario: who pays? and the building water emergency plan template.
Questions we get asked
Is there a cost to register our buildings?
No. Registration is free. You only pay for work you approve.
Do you work with our preferred insurer and adjusters?
Yes. We work with the corporation's insurer and adjusters, and with unit owners' insurers where their improvements are affected.
Can you help with deductible chargebacks?
We don't decide chargebacks, but we give you the origin-of-loss documentation and per-unit records your board needs to apply your declaration and bylaws fairly.
Do you serve landlords with smaller rental properties?
Yes. Landlords with a few units get the same response, documentation and plain-English updates.
Active loss right now?
Call the 24/7 line. A real person answers and a project lead calls you back fast.