Privacy Policy

StepCare Restore ("we", "us") respects your privacy and handles personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

What we collect

• Information you give us: name, phone number, postal code, email (optional), the service you need and details about your situation.
• Consent records: the exact consent wording you agreed to, the date and time, and the page you submitted from.
• How you found us: advertising and referral information (such as UTM parameters, Google click IDs and the referring website) and basic device information.
• Website analytics: if enabled, Google Analytics and Google Ads use cookies to measure site usage and advertising performance.

How we use it

• To respond to your request, dispatch a crew, and provide restoration services.
• To contact you by phone call or text message about your request (with your consent).
• To send occasional tips and offers, only if you separately opt in.
• To prepare documentation for your insurer, at your direction.
• To measure and improve our advertising and website.

Who we share it with

We share information only with service providers who help us operate (for example, website hosting, form processing, customer relationship management and telephony providers), with our restoration crews and partners who perform the work, and with your insurer when you ask us to. We do not sell your personal information.

Calls and text messages

If you agree, we may call or text you at the number you provide about your request, including using automated technology. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Consent to marketing messages is optional and never a condition of service.

Storage and retention

Your information may be stored and processed in Canada or the United States by our service providers. We keep it only as long as needed for the purposes above and to meet legal and insurance obligations.

Your choices

You can ask to access or correct your personal information, withdraw consent, or unsubscribe at any time by emailing help@stepcarerestore.com.

Contact

StepCare Restore · help@stepcarerestore.com