Built around the worst night of your year

Why "StepCare"

Restoration is a series of careful steps: stop the water, measure, dry, verify, rebuild. Skip one and problems show up weeks later behind the drywall. Care at every step is the whole job — so we put it in the name.

What we believe

• Human first, always. The homeowner, the tenant, the property manager — people are the point, not the job ticket.
• Tell the truth. What can be saved, what can't, what it costs, and what your insurance is likely to do.
• Craft over hustle. We dry to measured standards and finish work we'd put our names on.

IICRC-certified technicians

Our water damage technicians hold the IICRC Water Damage Restoration Technician (WRT) certification from the Institute of Inspection, Cleaning and Restoration Certification — the training most insurers and adjusters expect from a restoration crew. WRT training is based on the IICRC S500 standard for professional water damage restoration.

For you, that means the work follows a recognized standard instead of guesswork:

• We classify the water — clean (Category 1), grey (Category 2) or contaminated sewage and flood water (Category 3) — because it decides what can be dried and what has to be removed.
• We measure, not guess. Moisture meters and thermal imaging show where the water went, including behind walls and under floors.
• We dry to a target and take readings until materials reach a normal moisture level, so mould doesn't show up weeks later.
• We document every step — photos, moisture readings and a written scope you can give your adjuster.

For trauma and biohazard jobs, our technicians are trained in bloodborne-pathogen safety and biohazard waste is removed through licensed disposal.

Where we work

We're based in Toronto and serve homes, condos and businesses across the Greater Toronto Area — Peel, Halton, York and the City of Toronto.